Data retention & deletion

We keep case information only as long as it is needed, then delete it.

Retention

Active cases: retained while coordination and follow-up continue.
Closed cases: retained for a limited period so you can request records, then deleted.
Consent and audit records: retained longer, because they prove what was authorised.

Requesting deletion

Ask your coordinator, or use the contact page. We confirm your identity, tell you what can be deleted immediately, what must be retained and why, and confirm in writing when deletion is done.

Storage

Medical documents are stored in private storage that is not publicly reachable, and are opened only through short-lived, access-checked links.